Patient Privacy Information

Last updated: 3 July 2022

Your rights

Comments and complaints

We value your opinion, and ask for your feedback. Please feel free to pass on any comments, ideas etc. directly to our Doctors or our Reception staff. If you have a problem, please let us know immediately. You may also write to us or use our feedback/suggestion box. We strive to continuously improve our service and take your concerns, suggestions and complaints seriously.

If you feel that your complaint is not resolved, you may contact Health Services Commission on 1300 582 113 which is located at 26, 570 Bourke Street Melbourne.

Email: hsc@health.vic.gov.au


This surgery has a strict policy to ensure that patients’ records are kept confidential & secure at all times. Information is only available to authorized staff members. Staff ensure that this policy is adhered to at all times, as patients privacy and confidentiality is paramount. A patient’s personal medical information can only be obtained only with that patients written consent and approval.


This Practice is committed to preventative health. Our recalls and reminders are an important part of our health care. You may at times receive requests, reminder phone calls,  letters or a reminder SMS to attend for urgent and non-urgent investigation result appointments or regular check-up recalls. Please discuss with the doctor or advise administration staff if you have any queries, require further information or do not want any reminders.

Health promotion

Health promotion and prevention services are actively used by all of our medical team. Please talk to your doctor as to what we may have available to assist you.

*(Disclaimer: Our practice does not endorse advertised service or products)*

Interpreter service

Interpreter services are available. Please notify reception staff if you need an interpreter or have special communication needs when booking your appointment.

Suite 13-15 / 1 Freshwater Place
Southbank VIC 3006
Open Monday to Friday
9 am to 5 pm
Freshwater Place Medical acknowledges that we are on Wurundjeri country and we wish to acknowledge them as Traditional Owners. We would also like to pay our respects to their Elders, past and present, and Aboriginal Elders of other communities who may be here today.
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